According to Gartner Group Knowledge Management is “a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.”
In other words it is gathering and processing any relevant information, employees’ experiences, research/studies outcomes by the company in order to success, establish/achieve goals.
What is knowledge to the company? How company gains the knowledge? Continue reading “Knowledge Management intro”